eBingo Privacy Policy: How We Keep
Your Personal Data Safe

1. Introduction

Welcome to eBingo — one of the Philippines' most trusted online gaming destinations. At ebingo.best, we take your privacy very seriously. This Privacy Policy explains how eBingo collects, uses, stores, and protects the personal information you provide when you visit our website, register an account, or use any of our gaming services — from Sabong and Jackpot Slots to Sports Betting and Fishing Games.

By accessing ebingo.best or creating an account, you agree to the terms set out in this Privacy Policy. If you don't agree with any part of this policy, please discontinue use of our platform and contact us at support@ebingo.best if you have concerns.

This policy applies to all registered players, visitors, and users in the Philippines. eBingo is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), overseen by the National Privacy Commission (NPC) of the Philippines.

2. Personal Data We Collect

eBingo collects personal information to provide you with a safe, personalised, and fully functional gaming experience. Here's a breakdown of what we collect and why:

Account Registration Data

• Full name (as it appears on valid government-issued ID)
• Date of birth (for age verification — players must be 21 years old and above)
• Email address and mobile number
• Username and encrypted password
• Province/city of residence in the Philippines

Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and PAGCOR requirements, eBingo may request Know-Your-Customer (KYC) documents such as:

• Valid Philippine government IDs (PhilSys/National ID, SSS, GSIS, Driver's License, Passport, Voter's ID, PRC ID)
• Proof of billing or address verification
• Selfie with ID for identity confirmation

Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (GCash number, Maya account, BDO/BPI/UnionBank account references, card type for Visa/Mastercard — full card numbers are never stored)
• Transaction IDs and reference numbers

Gameplay & Behavioral Data

• Games played, bet amounts, win/loss history
• Session duration and activity logs
• Preferred games and betting patterns (used to personalise your experience)

Technical & Device Data

• IP address and general geolocation (province/region level)
• Browser type, operating system, and device type
• Referral source (how you found eBingo)
• Cookie and session data (explained further in Section 5)

3. How We Use Your Personal Data

eBingo uses your personal data only for legitimate purposes directly related to operating a safe and enjoyable online gaming platform for Filipino players. Specifically, we use your information to:

• Create and manage your eBingo account — ensuring secure login, account settings, and player preferences are saved correctly
• Process deposits and withdrawals — handling GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet transfers, and Visa/Mastercard transactions securely
• Verify your identity (KYC) — as required by Philippine gaming regulations and AML compliance standards
• Deliver personalised game recommendations — showing you promotions, new games, and bonuses most relevant to your playing style
• Provide customer support — resolving disputes, answering queries, and maintaining a fair gaming environment
• Detect and prevent fraud and cheating — protecting all eBingo players from bad actors and ensuring game integrity
• Send transactional notifications — deposit confirmations, withdrawal updates, account security alerts via SMS or email
• Comply with legal obligations — reporting to regulatory authorities (PAGCOR, NPC, AMLC) as required by Philippine law
• Improve our platform — analysing aggregate, anonymised usage data to make eBingo better for every kabayan player

4. Data Sharing and Disclosure

eBingo does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. However, there are limited circumstances where we may share your data with trusted parties:

Service Providers & Partners
We work with carefully vetted third-party vendors who help us operate eBingo — such as payment processors (for GCash, Maya, BDO online payments), KYC verification services, IT infrastructure providers, and customer support tools. These partners are contractually obligated to protect your data and may only use it for the specific service they provide to eBingo.

Regulatory & Legal Authorities
eBingo may be required to disclose your information to Philippine government bodies including PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — but only when legally compelled to do so.

Business Transfers
In the event of a merger, acquisition, or sale of eBingo's assets, your personal data may be transferred as part of that transaction. We will notify affected users in advance and ensure the new entity maintains equivalent privacy protections.

With Your Consent
Outside of the above situations, eBingo will only share your data with third parties if you have given explicit, informed consent.

5. Cookies and Tracking Technologies

Like most websites, eBingo uses cookies and similar tracking technologies to improve your experience and keep the platform running smoothly. Here's what we use:

• Essential Cookies: Required for basic site functionality — keeping you logged in, maintaining your session, and securing transactions.
• Performance Cookies: Anonymised analytics data that helps us understand how players navigate eBingo, which games are most popular, and where we can improve the experience.
• Preference Cookies: Remember your settings and preferences (like language, game history, and display options) so you don't have to reset them every visit.
• Marketing Cookies: Used to show you relevant eBingo promotions based on your browsing and gameplay history. You can opt out of these via your browser settings.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of eBingo.

6. Data Security Measures

Protecting your data is something we invest in continuously. eBingo uses a multi-layered security approach to keep your information safe:

• SSL/TLS Encryption: All data transmitted between your device and ebingo.best is encrypted using 256-bit SSL/TLS protocols.
• Secure Password Storage: Your password is hashed using modern cryptographic algorithms and is never stored in plain text. Even eBingo staff cannot view your password.
• Two-Factor Authentication (2FA): eBingo offers optional 2FA via SMS OTP to add an extra layer of protection to your account login.
• Fraud Detection Systems: Our platform monitors for suspicious activity in real time, including unusual login locations, rapid-fire transactions, and other red flags.
• Access Controls: Internal access to player data is strictly limited to authorised eBingo staff on a need-to-know basis, with full audit logging.
• Regular Security Audits: eBingo undergoes periodic security assessments and penetration testing to identify and address vulnerabilities proactively.

Despite these measures, no online system can guarantee 100% security. We encourage all eBingo players to use strong, unique passwords and enable 2FA for maximum account protection.

7. Your Data Rights as a Player

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information. eBingo fully supports and respects these rights:

• Right to Be Informed: You have the right to know what data eBingo collects and how it's used — which is exactly why we have this privacy policy.
• Right to Access: You can request a copy of the personal data eBingo holds about you at any time.
• Right to Rectification: If any of your personal information is incorrect or outdated, you can request that we update it.
• Right to Erasure/Blocking: You can request deletion or blocking of your personal data when it's no longer necessary for the purpose it was collected, or if consent is withdrawn.
• Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other non-essential purposes.
• Right to File a Complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, send a written request to support@ebingo.best. We will respond within 15 business days, in accordance with NPC guidelines.

8. Data Retention Policy

eBingo retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status on eBingo.
• Transaction Records: Financial records and transaction logs are retained for a minimum of 5 years as required by AMLC regulations and Philippine financial compliance standards.
• KYC Documents: Identity verification documents are retained for up to 5 years following account closure or last activity, as required by law.
• Gameplay Logs: Session and gameplay data is retained for up to 2 years for dispute resolution and regulatory auditing purposes.
• Deleted Accounts: Upon account closure or deletion, personal data is anonymised or securely deleted within 90 days, except for records we are legally required to retain.

9. Minors and Age Restriction Policy

eBingo is strictly an adult platform. Players must be at least 21 years of age to register and play on ebingo.best, in compliance with Philippine gaming regulations enforced by PAGCOR.

We do not knowingly collect personal information from individuals under the age of 21. If we discover that an account was registered by someone below the legal age, we will immediately suspend the account, refund any eligible deposits in accordance with our terms, and delete all associated personal data. If you believe a minor has registered on eBingo, please contact us immediately at support@ebingo.best.

10. Changes to This Privacy Policy

eBingo may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or regulatory guidance from the NPC or PAGCOR. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display a prominent notice on the eBingo homepage or login screen

We encourage you to review this Privacy Policy periodically. Continued use of eBingo after any changes are posted constitutes your acceptance of the updated policy. If you disagree with the changes, you may close your account by contacting support.

11. Contact Us

For any questions, concerns, or requests related to your privacy and personal data at eBingo, please don't hesitate to reach out:

• Email: support@ebingo.best
• Website: ebingo.best
• Privacy Officer: Data Privacy Officer, eBingo
• Response Time: We aim to respond to all privacy-related inquiries within 5 to 15 business days.

For complaints that remain unresolved after contacting eBingo, you may also reach out to the National Privacy Commission (NPC) of the Philippines at complaints@privacy.gov.ph.